AI Engineer, Information Technology

This role will design, build and support AI solutions that help people at Forsters work more efficiently, confidently and securely. The AI Engineer will use Microsoft 365 Copilot, Copilot Studio and the wider Microsoft ecosystem to create both everyday Copilot agents and more complex enterprise agents grounded in firm knowledge, integrated with business systems and governed appropriately.

What sort of work?

• Design, build, test and maintain Copilot agents for day-to-day productivity use cases across Microsoft 365, Teams, SharePoint and firm knowledge sources.
• Develop complex enterprise agents that connect to approved systems, data sources, APIs, workflows and automation services, ensuring that solutions are reliable, secure and supportable.
• Translate business requirements into clear agent designs, including user journeys, instructions, knowledge sources, action flows, exception handling and escalation paths.
• Work with stakeholders across legal practice groups, Business Services, Risk, Information Security and Knowledge teams to identify high-value automation opportunities.
• Create reusable patterns, standards and guardrails for agent development, including prompt design, grounding, testing, version control, monitoring and lifecycle management.
• Configure integrations using Power Platform, connectors, REST APIs, OpenAPI definitions, Azure AI Search, Microsoft Graph and other approved enterprise services where appropriate.
• Support responsible AI adoption by embedding privacy, security, risk, audit, ethical use and data governance requirements into agent design and deployment.
• Measure adoption and value through usage analytics, user feedback, service metrics and benefits tracking, recommending improvements and retiring low-value agents.
• Provide technical guidance, coaching and documentation for IT colleagues and business users who create or use Copilot agents.
• Investigate incidents, quality issues, hallucination risks, access concerns and integration failures, implementing agreed remedies and preventative measures.
• Maintain a knowledge base of agent designs, decisions, dependencies, support procedures and operational runbooks.
• Keep up to date with Microsoft AI, Copilot Studio, Power Platform and Azure AI developments, assessing opportunities that could improve how Forsters works.
• Any other ad hoc AI, automation, service improvement or innovation projects as required.
• Agent consumption and lifecycle Management.

Why Forsters?

We are renowned for our private wealth and real estate focus, together with our strong corporate and commercial and dispute resolution teams. We work alongside individuals, families and businesses across a wide range of complex matters and situations.

What makes us different is how we build closer connections with our clients to deliver exceptional results. We do it through creating genuine relationships, a sharp focus on what matters to them and the flexibility to adapt our advice to their situation.

When you come through our door, you’ll notice how genuinely open, friendly and authentic people are. We work well together because we have fun together. We take your happiness and wellbeing seriously. Here, you are free to express yourself and be the best you can be.

Delivering exceptional results takes on a different meaning at Forsters. For us, it’s about being more closely connected to clients, each other and our communities. It’s what drives us, them and you forward.

Why this team?

You will join an IT team that is helping the firm move from experimentation with AI to practical, secure and measurable adoption. This is an opportunity to shape how Copilot and agentic automation are used in a leading law firm, creating capability that improves service delivery, reduces friction and gives colleagues more time to focus on higher-value work.

What is the environment?

You will work in a collaborative, delivery-focused environment, partnering closely with IT, Knowledge, Risk, Information Security and business teams. The role will combine hands-on engineering with stakeholder engagement, experimentation, governance and service transition. We work both in and out of the office in Marylebone depending on what is best for our clients, our team, our business and our professional growth.

Are we right for you?

We are looking for someone curious, pragmatic and delivery-minded who can turn emerging AI capability into well governed, useful services. You will be comfortable working with ambiguity, asking the right questions, challenging assumptions and explaining complex ideas in plain English. You will care about quality, responsible AI, adoption and the operational details needed to make agents safe, trusted and maintainable.

Other skills required:

Collaboration:

• Work closely with Service Desk, Applications, Infrastructure, Information Security, Risk, Knowledge, Learning & Development and practice teams to identify, build and transition agent solutions.
• Partner with business stakeholders to understand workflow pain points, prioritise opportunities and ensure agents are adopted safely and effectively.
• Support citizen developers and power users with standards, patterns and review processes for day-to-day Copilot agents.
• Engage with Microsoft, external suppliers and peer networks to understand product changes, roadmap opportunities and good practice.

Essential:

• Proven experience designing, building and supporting Microsoft Copilot or Copilot Studio agents in an enterprise environment.
• Strong understanding of Microsoft 365, Teams, SharePoint, OneDrive, Entra ID and Microsoft 365 security and compliance concepts.
• Experience with Power Platform, Power Automate, connectors, Dataverse and solution lifecycle management.
• Ability to design agent instructions, prompts, knowledge grounding, action flows, testing approaches and fallback/escalation behaviour.
• Practical knowledge of APIs, REST, OpenAPI specifications, authentication patterns and enterprise system integration.
• Understanding of responsible AI, data privacy, information governance, auditability and role-based access control.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex agent, data, permission and workflow issues.
• Excellent documentation skills, including solution design records, support runbooks, test scripts and knowledge articles.
• Confident communicator who can explain technical AI concepts to non-technical stakeholders and influence safe adoption.
• A continuous improvement mindset and willingness to challenge how work is done.

Desirable:

• Experience with Azure AI Search, Azure OpenAI, Microsoft Graph, Purview, Defender for Cloud Apps or wider Azure services.
• Experience in a legal, professional services or regulated environment.
• Familiarity with ITIL, service transition, change management and operational support models.
• Experience with PowerShell, scripting, Git or DevOps practices for automation and repeatable deployment.
• Knowledge of legal technology platforms and document management systems.
• Microsoft certifications in Power Platform, Azure AI, Security, Copilot or Microsoft 365 administration.

Equal opportunities

Forsters LLP is an equal opportunities employer and is committed to ensuring an inclusive and accessible hiring experience for everyone.

We strive to attract and encourage applications from all candidates regardless of their gender, age, race, nationality, marital status, disability, sex, sexual orientation or religious beliefs. Click here to find out more about how we are committed to building a culture where our people can thrive.

If you require any support or adjustments in the application or hiring process, please let us know.